Sociabilidad y calidad de vida laboral en un entorno de trabajo flexible. La experiencia de trabajadores de supermercado en Santiago de Chile

Antonio Stecher Guzmán; Lorena Godoy Catalán; Juan Pablo Toro Cifuentes

doi:10.5354/0719-0581.2012.25840

Convocatoria de artículos para Número Especial “Psicología Comunitaria en América Latina: Resiliencia, Justicia Social y Descolonización del Conocimiento”.

Hasta el 31 de julio de 2025.

Para más información, revisar el siguiente enlace.

Sociability and quality of work life in a flexible work setting. The experience of supermarket workers in Santiago-Chile

Authors

Antonio Stecher Guzmán Universidad Diego Portales
Lorena Godoy Catalán Universidad Diego Portales
Juan Pablo Toro Cifuentes Universidad Diego Portales

Vol. 21 No. 2 (2012)

https://doi.org/10.5354/0719-0581.2012.25840

Abstract

This article presents the results of an investigation on the building of relationships of workers of a large enterprise of supermarkets in Santiago de Chile, as well as the implications of these patterns of sociability in the quality of working life. Twenty workers and three key informants were interviewed. Additionally, a non-participant observation was conducted at a store of the supermarket. The data were analyzed using procedures of qualitative content analysis. The results suggest the existence of a dense network of interpersonal ties of fellowship that are built despite the difficulties posed by flexible forms of organization. These relationships operate as buffers of work demands, are valued by workers and keep a positive relationship with the quality of working life.

Keywords:

labour flexibilization, sociability at work, quality of working life, supermarkets, Chile

Downloads

Altmetrics

How to Cite

Stecher Guzmán, A., Godoy Catalán, L., & Toro Cifuentes, J. P. (2012). Sociability and quality of work life in a flexible work setting. The experience of supermarket workers in Santiago-Chile. Revista De Psicología, 21(2), Pág. 133–157. https://doi.org/10.5354/0719-0581.2012.25840